Privacy policy

Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain how Bestland collects, stores, and processes your personal data and others that may be collected for statistical analysis purposes.

Bestland, located at 43 Dr. José Batista de Sousa Street, 1st Floor, 1500-244 Lisbon, VAT ID 225027135, is responsible for the website located at 43 Dr. José Batista de Sousa Street, 1st Floor, 1500-244 Lisbon. Bestland is committed to ensuring the privacy and protection of the personal data of customers and visitors, following all current legal and regulatory standards.

Bestland reserves the right to update and change its Privacy and Cookies Policy periodically to reflect any modifications in how the personal data of our customers are processed or in legal terms. The latest and current version of the Privacy and Cookies Policy will be displayed at Bestland, and it is advisable to check it periodically for any updates or changes.

Guiding Principles

The main objective of this policy is to build a relationship of trust and proximity between Bestland and its customers. It also aims to demonstrate transparency in the treatment of collected data and inform all customers of their rights and how they can exercise them as data subjects.

Legal Basis

Bestland operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), and applicable data protection legislation, in all processes involving the processing of personal data.

According to the GDPR Agreement, personal data is defined as: "Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person."

Data Protection

We use various measures to ensure the security of the collected information, the protection of collected personal data, prevent unauthorized use, alteration, or access, and unauthorized disclosure, loss, or destruction.

As the data subject, the customer has the right to know what data is collected and stored, as well as to change them in the customer area and request their export or deletion from the store.

Data Collected

I. Customer Registration or Purchase

In the registration or purchase at Bestland, the following data is collected: email, name, address, postal code, location, phone, and VAT number. Data collected through the customer's purchase process will be processed automatically and intended for order processing, such as order shipping or invoice issuance.

II. Newsletter

When subscribing to the Bestland Newsletter, the following data is collected: name and email.

III. Contact Form

Bestland may also request personal data in contact forms, including name, email, and other information provided by the visitor.

IV. Browsing on Bestland

Data related to browsing the store are always collected. Examples of such data include device and browser information, network information, and IP address.

Purpose of Data Collected

Personal data is collected and processed for the fulfillment of the following purposes:

Service Provision:

  • Fulfillment of tax obligations;
  • Order shipping;
  • Order processing;
  • Invoicing;
  • Problem resolution, such as cancellation, product return, or refund of product and/or service value in accordance with applicable law;
  • Customer support: clarification of doubts about products, Bestland's operation, or any other questions requested by the customer;

Direct Marketing (e.g., Email Marketing):

To keep the customer updated on order status or any news at Bestland, we may send emails and/or SMS with commercial communications regarding offers, products, or campaigns, as well as thematic content and information about registered order processing.

For marketing purposes, Bestland may consider and use certain data such as viewed products, wishlist products, or items left in the abandoned cart.

Marketing communications are made after obtaining the customer's prior consent.

In any case, Bestland seeks to ensure that the information and data collected and used are suitable for the described purposes and do not constitute an invasion of the customer's privacy.

WHEN DO WE COLLECT DATA?

Data is collected when there is customer registration at Bestland, newsletter subscription, completion of the contact form, registration of an order, or during browsing in the store.

WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

The data subject has the right, at any time, to request access, rectification, opposition, export, and/or deletion, as well as the right not to be subject to automated decisions.

The customer can exercise any of these rights with Bestland by submitting a request sent to the following address {store contact email}. The customer can also file a complaint with the National Data Protection Commission (CNPD).

DATA RETENTION

Bestland is required to retain information for tax and audit purposes in accordance with applicable law.

Bestland keeps your data for 10 years due to specific requirements and practices inherent to Bestland and its industry, or until the customer requests their deletion from the database.

The data subject may request access, rectification, or deletion of their personal data at any time by sending an email to geral@bestland.pt.

If the customer registers at Bestland, they can check, edit, or delete their personal information at any time from the customer area at Bestland.

Upon customer request, Bestland may change certain customer data associated with registered orders.

DATA SHARING

Bestland does not transfer or sell any type of personal data to another entity other than those necessary for the operation of the service. Personal data will not be used for any other purpose without the proper consent of the data subject.

Any third party with whom customer data may be shared is required to use it exclusively to ensure the proper functioning of their service on behalf of Bestland.

Bestland may also disclose personally identifiable information under special circumstances, such as complying with court orders that require it or when certain actions violate the Terms and Conditions of the business.

COOKIES

Bestland uses cookies on the website. The cookies used do not collect information that identifies the visitor but rather about how the visitor interacts with the store's website. The collected data is used for statistical purposes, service provision, and improvement of service and user experience.

TYPES OF COOKIES USED?

Analytical Cookies: Used for the creation and analysis of statistics to improve the website's operation, without collecting personal information.

Functionality Cookies: Save user preferences regarding the use of the site, so it is not necessary to reconfigure the site each time they visit.

Third-Party Cookies: These cookies are created from third-party services, such as Google, YouTube, Facebook, among others. They can be used to show advertising related to the customer's actions on the website.

For any other questions related to the protection of your personal data or the cookies used, you can contact us at the following address: geral@bestland.pt.